The news comes after BT signed a separate ESN contract last week
IBM and Samsung are set to secure a £895m contract to deliver user services for the UK’s new Emergency Services Network (ESN), leaving BT and its Italian partner Leonardo out of the deal, according to a recent Telegraph report.
The Home Office’s decision marks a key step in the long-delayed and over-budget ESN project to modernise communication systems for police, fire, and ambulance services in the UK.
BT had been considered a frontrunner for the contract, which includes managing emergency responder accounts, supplying devices, and developing “push-to-talk” functionality. However, industry sources suggest concerns over awarding multiple contracts to BT may have influenced the decision.
Just last week, the UK incumbent won a £1.29 billion contract to provide the ESN’s network infrastructure.
The ESN project has faced significant challenges, including Motorola’s controversial departure in 2022 after a clash with regulators over alleged overcharging. Since then, the Home Office has struggled to replace the user services provider, which has led to delays and escalating costs.
IBM’s selection brings fresh momentum to the ESN but raises questions about whether it can navigate the programme’s long-standing technical and operational challenges. These include integrating commercial mobile networks with the bespoke ‘push-to-talk’ functionality critical for first responders. With delays and cost overruns already eroding confidence in the programme, the spotlight is on IBM to deliver where others have struggled. The company’s ability to manage these hurdles effectively will be critical to restoring faith in the ESN’s vision of a modern, cost-efficient emergency services network John Black, the ESN’s programme director, is notably a former IBM executive, and will be in charge of overseeing the transition to the new providers.
“All commercial contracts are procured in line with government rules which are designed to ensure the best value for taxpayers and fair competition, said a Home Office spokesperson. Both BT and IBM have declined to comment. IBM and Samsung poised to win £900m Emergency Services Network contract over BT
